Refund policy

Thank you for shopping at our store. We want you to be completely satisfied with your purchase. If you are not entirely satisfied, we're here to help.

感谢您在我们的商店购物。我们希望您对购买的商品完全满意。如果您有任何不满意，我们将竭诚为您提供帮助。

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### 1. Returns (退货条件)
* **Timeframe:** You have [7] calendar days to return an item from the date you received it. (您自收到商品之日起有 [7] 天的时间可以申请退货。)
* **Condition:** To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. (商品必须是未经使用的，且保持您收到时的原状。同时必须保留原始包装。)
* **Proof of Purchase:** Please provide the receipt or proof of purchase (e.g., order number). (请提供收据或购买证明，例如订单号。)

### 2. Refunds (退款流程)
* Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. (收到您退回的商品后，我们将进行检查并通知您。检查完毕后，我们会立即通知您退款的处理状态。)
* If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies. (如果您的退货申请获得批准，我们将原路退款。具体到账时间取决于您的银行或支付机构的政策，通常需要几个工作日。)

### 3. Shipping Costs (运费说明)
* **Return Shipping:** You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. (您需要自行承担退货的运费。原始运费不予退还。)
* *Note: If the return is due to our error (e.g., wrong item, defective product), we will cover the return shipping cost.* (*注：如果是由于我们的失误导致的退换货，如发错货或商品有瑕疵，运费将由我们承担。*)

### 4. Non-Returnable Items (不可退货商品)
* **Food and Perishable Items:** Due to food safety and hygiene reasons, all food items are strictly non-returnable and non-refundable. (基于食品安全与卫生考量，所有食品类商品均不接受退换货及退款。)
* **Other Exceptions:** Custom products or sale items are also exempt from being returned. (其他如定制产品或特价清仓商品亦不支持退货。)

### 5. Contact Us (联系我们)
If you have any questions on how to return your item to us, contact us at:
如果您对如何退回商品有任何疑问，请通过以下方式联系我们：
* **Email:** [wellnessjishan@gmail.com]